noon – 5 pm: Registration
1 – 5 pm: Optional pre-conference sessions
5 – 7 pm: Welcome reception
7:30am – 4 pm: Registration
7:30 – 8:30 am: Breakfast & Solutions Pavilion
8:30 – 9:15 am: Opening & welcome
9:15 – 9:30 am: Break
9:30 – 10:30 am: Breakout sessions
10:30 – 11 am: Break & Solutions Pavilion
11 am – 12 pm: Breakout sessions
12 – 1:30 pm: Lunch & Solutions Pavilion
1:30 – 2:30 pm : Breakout sessions
2:30 – 3 pm: Break & Solutions Pavilion
3 – 4 pm: Breakout sessions
4:15 – 5 pm: Focus groups
7:30 am – 12 pm: Registration
7:30 am – 8:30 am: Breakfast & Solutions Pavilion
8:30 – 9:15 am: General Session
9:15 – 9:30 am: Break
9:30 – 10:30 am : Breakout sessions
10:30 – 11 am: Break & Solutions Pavilion
11 am – 12 pm: Breakout sessions
12 – 1 pm: Lunch
1 – 2 pm Closing session
2 – 2:30 pm: Break & Solutions Pavilion
2:30 – 3:30 pm: Breakout sessions
3:30 – 4 pm: Break & Solutions Pavilion
4 – 5 pm: Breakout sessions
7 – 11 pm: Customer appreciation event
